NHTSA Complaint #10762911 — 2012 FORD FOCUS

WE RECEIVED RECALL NOTIFICATION FROM FORD STATING COMPUTER NEEDED UPDATED FOR THE TRANSMISSION/COMPUTER/CLUTCH ISSUES THEY ARE HAVING. HAD SOFTWARE UPDATE DONE. FAST FORWARD TO AUGUST OF THIS YEAR. WAS DRIVING CAR AT HIGHWAY SPEED AND IT STARTED SHAKING BADLY, CHECK ENGINE LIGHT CAME ON, CAR WOULD ONLY GO ABOUT 30 MPH. TOOK CAR TO DEALERSHIP UNDER WARRANTY AND RECALL NOTICE. SOFTWARE WAS AGAIN UPDATED. WE WERE TOLD TO DRIVE IT AND BASICALLY HOPE FOR THE BEST. IF CHECK ENGINE LIGHT CAME ON AGAIN TO TAKE IT BACK TO DEALERSHIP. CAR STILL SHUDDERED FROM STOP WHILE ACCELERATING. 1 WEEK LATER CHECK ENGINE LIGHT COMES ON AND CAR WON'T GO OVER 30 MPH. GOT THE CAR HOME AND IT WOULD NOT MOVE IN REVERSE. CALLED DEALERSHIP. CAR HAS BEEN TOWED TO DEALERSHIP. WILL MOST LIKELY BE WITHOUT CAR FOR AT LEAST ANOTHER WEEK. THIS WILL MAKE AROUND 2 WEEKS TOTAL IN PAST MONTH WITHOUT CAR. FORD'S WARRANTY IS NOW 150K MILES ON TCM BUT ONLY 100K MILES ON CLUTCH WITH TCM IS TEARING UP. FORD'S ROADSIDE ASSISTANCE RUNS OUT AT 60K MILES. FORD KNOWS THEY HAVE A MAJOR ISSUE WITH THESE CARS, AND KNOWS THEY WILL BREAK DOWN, NOT IF THEY WILL, BUT WHEN THEY WILL BREAK DOWN IS THE QUESTION. THEY MAKE THE CONSUMER DEAL WITH ALL HEADACHES OF NOT HAVING A CAR AND GETTING IT TO THE SHOP. IT IS EXTREMELY DANGEROUS DRIVING THIS VEHICLE KNOWING ONE MINUTE YOU ARE AT HIGHWAY SPEED AND THE NEXT AT 30 MPH. FORD IS NOT DOING EVERYTHING THEY CAN TO ENSURE SAFETY. THEY ARE TRYING TO REPAIR AS FEW AS POSSIBLE AND AS CHEAP AS POSSIBLE. AS A LONG TIME FORD ADVOCATE I AM BEYOND ANGRY. I WANT THE NHTSA TO DO THEIR JOBS AS WELL AND FORCE FORD MOTOR COMPANY TO FIX THESE VEHICLES AND ENSURE THEIR CUSTOMERS SAFETY. FORD IS RESPONSIBLE FOR ALL COSTS ASSOCIATED WITH THIS ISSUE AND NEEDS TO STAND UP, PUT THEIR BIG BOY PANTS ON, AND DO THE RIGHT THING.