NHTSA Complaint #10761231 — 2013 FORD EDGE

WHEN MY DRIVER'S SIDE DOOR IS CLOSED, THE DOOR OPEN SENSOR CHIMES & THE DOOR OPEN INDICATOR IS LIT UP ON THE DASHBOARD. IF I SILENCE IT, THE LIGHT REMAINS ON AND ANYTIME I COME TO A STOP AND MY FOOT IS REMOVED FROM THE BRAKE, THE ALARMS START CHIMING AGAIN. I TOOK IT TO THE DEALERSHIP ON 10/3/14 FOR THIS ISSUE AS WELL AS TWO OTHER ISSUE, ONE OF WHICH IS PART OF THE DOOR PANEL POPPING APART. WHEN I GOT THE CAR BACK, THE PROBLEM NO LONGER EXISTED. FAST FORWARD TO THIS LAST MONTH. THE DOOR WAS AGAIN BECOMING AN ISSUE. MEANING, THE PROBLEM EXISTED EVERY TIME I CLOSED MY DOOR BUT IF I KEPT CLOSING AND OPENING THE DOOR, EVENTUALLY AFTER 5-6 TIMES, THE CAR WOULD REGISTER THE DOOR AS CLOSED. I MADE AN APT TELLING THE SERVICE GUY THAT I WAS HAVING THE PROBLEM AGAIN AND WE MADE AN APT. I DROPPED OFF MY CAR YESTERDAY AT 3:30. WE GOT A CALL AT 4 PM STATING OUR CAR IS NO LONGER UNDER WARRANTY AS WE ARE OVER OUR 36,000 MILEAGE LIMIT (WE ARE AT 39,000). I REMINDED HIM IT WAS COVERED BECAUSE THE ISSUE WAS REPORTED LAST YEAR WHEN THEY FIXED IT. HE (SAM) TOLD ME THAT HE HAD GONE THROUGH MY INVOICES AND THERE IS NO RECORD OF THIS WORK BEING DONE. I THEN SAID MAYBE THEY FIXED IT AND FORGOT TO WRITE IT DOWN. I WAS TOLD NO THAT COULD NOT HAPPEN. I SAID THEY HAD TO TAKE THE DOOR PANEL OFF FOR THE OTHER ISSUE AND I WAS TOLD THAT WAS NOWHERE NEAR THE SENSOR. I WENT TO THE PARTS COUNTER AND WAS TOLD THAT INDEED, THE SENSOR IS ON THE EDGE OF THE DOOR AND YOU WOULD NEED TO REMOVE THE PANEL TO GET TO IT. THEY TOLD ME THAT THEY WOULD NOT COVER IT. I THEN INFORMED THEM OF HOW MANY OTHER PEOPLE ARE HAVING THE SAME ISSUE SO IT IS OBVIOUSLY NOT A WEAR AND TEAR OR PERSONAL MISTREATMENT ISSUE AND THAT FORD SHOULD NOT BE SHIRKING THEIR RESPONSIBILITY AND I WAS TOLD MY CAR WAS BEING BROUGHT AROUND. UGH. SO IT IS STILL NOT FIXED AND I AM EXPECTED TO COME OUT OF POCKET TO FIX IT. I CAN TELL YOU THIS.