NHTSA Complaint #10760715 — 2011 BUICK ENCLAVE

(1) DRIVER DOOR BOUNCES BACK AND CLOSES AFTER OPEN IT AND WHEN YOU THINK IT IS SECURE AND ABLE TO EXIT VEHICLE (EVEN IF DONE CAREFULLY, SLOWLY AND DELIBERATELY)--FINGER CAUGHT IN DOOR AND NOW PERMANENTLY BENT AND DAMAGED; (2) BACK HATCH SLAMS DOWN WITH NO WARNING--CLOSED ON ME AND MY 4-YEAR OLD SON WHILE WE WERE STANDING UNDER IT CHANGING HIS CLOTHES; AND (3) FUEL TANK WILL NOT ALLOW GAS TO PUMP (SPENT UP TO 10 MINUTES TRYING TO PUMP GAS AND GOT NOT EVEN 1 GALLON (VIDEO AVAILABLE). HUSBAND FIXED HATCH. ALL WERE REPORTED TO LOCAL DEALER IN PERSON AND EXCUSES ONLY THING GIVEN; DID NOT OFFER TO LOOK INTO ANYTHING FURTHER UNLESS I PAID REGULAR CHARGES AND WANTED TO SHOW ME "TRICKS" THEY USE FOR PUMPING GAS BECAUSE IT HAPPENS TO PERSON HELPING ME AT DEALER WITH HIS BUICK ALSO. REPORTED TO GM CORPORATE VIA WEBSITE AND NOTHING DONE (CLOSED MY FILE AS "UNSATISFIED"). THIS WAS ALL BEFORE RECALL ON HATCH WAS ISSUED (WHICH BUICK STILL HAS NOT FIGURED OUT A FIX FOR IT). LETTER SENT TO GMC LEGAL DEPARTMENT WITH NO RESPONSE. TOO MANY SAFETY ISSUES WITH THIS CAR. CANNOT BE TRUSTED, ESPECIALLY AFTER YOU TELL THE MANUFACTURER OF PROBLEMS AND THEY DO NOTHING. THEY OWE FOR THE HATCH FIX AND ALSO FOR PERSONAL INJURIES. THEY SHOULD BE FORCED TO BUY THIS CAR BACK SINCE THEY CANNOT WARN OF DESIGN DEFECTS AND PUT THEIR CUSTOMERS AT RISK.