NHTSA Complaint #11197007 — 2011 BUICK ENCLAVE

ON 3 OCCASIONS, WHILE THE CAR WAS DRIVEN, THE CAR STOPPED WITHOUT WARNING. ON ALL THREE OCCASION, THE CAR WILL NOT START. THE FIRST TIME THIS OCCURRED, I TOOK THE CAR TO THE DEALERSHIP, CARL BLACK ROSWELL. THEY REPLACED THE STARTER AND REPLACED ALL THE FUEL INJECTOR. 2-3 DAYS AFTER THE CAR WAS PICKED UP, THE CAR STOPPED AGAIN WHILE MY WIFE WAS DRIVING OUR KIDS TO SCHOOL AND THE CAR WOULDN'T START. THE CAR WAS TOWED TO THE DEALERSHIP AGAIN. THIS TIME, THEY SAID THEY REPLACED THE FUSE BLOCK. A FEW DAYS AFTER I PICKED UP THE CAR FROM THE DEALERSHIP, THE CAR STOPPED AGAIN WHILE IT WAS DRIVEN AND THE CAR WOULDN'T START AFTER IT STOPPED. THE CAR AGAIN WAS TOWED TO THE SAME DEALER. THEY THEN SAID THEY FIXED THE GROUND WIRE. THEY SAID THEY COULD NOT GUARANTEE ME THAT THE ISSUE WILL NOT RE-OCCUR. I WAS CONCERNED FOR THE SAFETY OF MY WIFE AND KIDS SINCE MY WIFE USES THE CAR TO DROP OFF AND PICK UP MY KIDS TO/FROM SCHOOL. I CONTACTED GM (THROUGH EMAIL TO THE CEO, MARY). GM REACHED OUT TO ME AND THEIR CLAIMS DEPARTMENT CONTACTED THE DEALERSHIP. GM INDICATED THAT THEY HAD APPROVED ALL THE 3 REPAIRS (INCLUDING THE 2 REPAIRS THAT DID NOT FIX THE ISSUE) AND ASKED ME THAT THERE WAS NOTHING ELSE THEY COULD DO. I ASKED FOR A GUARANTEE THE ISSUE WILL NOT RE-OCCUR AND GM SAID THEY COULD NOT GUARANTEE ME THAT THE ISSUE WILL NOT REOCCUR. I THEN REACHED OUT TO GM'S CEO VIA EMAIL AGAIN AND ASKED FOR A GUARANTEE OR REPLACEMENT OF THE CAR WITH A CERTIFIED USED BUICK ENCLAVE OR NEW BUICK ENCLAVE. ITS BEEN OVER A WEEK AND I HAVE RECEIVED NO RESPONSE. I HAVE BEEN RENTING A CAR FOR MY WIFE TO TAKE THE KIDS TO SCHOOL FOR ALMOST A MONTH AND IT HAS COST ME ABOUT $800 TO DATE AND I AM STILL RENTING THE CAR. THE BUICK ENCLAVE IS STILL AT THE DEALERSHIP AT THE CURRENT TIME. THE DATES THE 3 INCIDENCES OCCURRED(I.E. CAR STOPPED):2/11/2019, 2/22/2019 & 3/18/2019. I ATTACHED INVOICES FOR 1ST TWO INCIDENCES.