NHTSA Complaint #10760640 — 2007 JEEP COMMANDER 4X4

AFTER STARTING VEHICLE AND SHIFTED INTO DRIVE, LOUD CLUNKING NOISE AND GRINDING BEGAN AS THE VEHICLE BEGAN TO MOVE FORWARD. SEVERAL DASHBOARD INDICATOR INCLUDING ABS AND STABILITY CONTROL LIT WITH "SERVICE 4X4 SYSTEM" MESSAGE. TOOK VEHICLE TO CHRYSLER/JEEP DEALERSHIP FOR SERVICE AND TO HAVE RECALLS CORRECTED, INCLUDING MANUFACTURER RECALL N23 (NHTSA RECALL NUMBER: 13V-175) REGARDING 'UNINTENTIONALLY CAUSE THE TRANSFER CASE TO SHIFT INTO THE NEUTRAL POSITION WITHOUT INPUT FROM THE DRIVER.' FIRST AVAILABLE DATE FOR SERVICE WAS 7-15-15. DEALERSHIP SERVICE DEPARTMENT INFORMED ME THAT THE TRANSFER CASE CONTROL MODULE (CHRYSLER PART NO. 56044129AP) WAS CORRUPT/NEEDED TO BE REPLACED AND THAT VEHICLE WAS UNSAFE TO DRIVE. N23 RECALL STILL SHOWS UNDER MY VIN AS INCOMPLETE. PART WAS ORDERED BY PARTS DEPARTMENT AT DEALERSHIP AT TIME OF INITIAL SERVICE. I WAITED APPROX. 4 WEEKS FOR THE CHRYSLER DEALERSHIP TO OBTAIN THE PART. AFTER MULTIPLE PHONE CALLS, I WAS INFORMED THAT THEY RECEIVED A SHIPMENT OF THE PARTS, BUT THAT THERE WERE CUSTOMERS AHEAD OF ME WAITING ON SAME PART. I FILED A FORMAL COMPLAINT WITH CHRYSLER AND WAS GIVEN A CASE NUMBER AND MANAGER. I INQUIRED WITH THE CASE MANAGER AS TO WHY THE PART IS BACKORDERED AND IF THE PART HAS MALFUNCTIONED ON MULTIPLE VEHICLES, THEN WILL THIS BE A SAFETY RECALL ISSUE RELATED TO THE N-23/13V-175 RECALL. AFTER SEVERAL PHONE CONVERSATIONS, CASE MANAGER WAS UNABLE TO PROVIDE ANY USEFUL INFORMATION ABOUT THE BACKORDER, STATING THAT BACKORDER IS DUE TO "THE PART IS NOT READILY AVAILABLE." THE CASE MANAGER ADVISED THAT A RUSH WAS PLACED ON THE PART AND WOULD BE DELIVERED ON 8-27-15. THE PART WAS NOT DELIVERED ON 8-27-15 AFTER CONTACTING THE DEALERSHIP. 3 CALLS TO AND MESSAGES LEFT FOR THE CASE MANGER WITHOUT REPLY. THE DEALERSHIP FINALLY HAS THE PART AS OF 8-31-15 AND SCHEDULED FOR SERVICE. MORE THAN 6 WEEKS AFTER THE INITIAL SERVICE.