NHTSA Complaint #10759407 — 2001 FORD WINDSTAR

TL* THE CONTACT OWNS A 2001 FORD WINDSTAR. WHILE DRIVING APPROXIMATELY 35 MPH, THERE WAS A WHISTLING SOUND COMING FROM THE PASSENGER SIDE. THE FAILURE RECURRED EACH TIME THE VEHICLE WAS DRIVEN. WHILE DRIVING APPROXIMATELY 30 MPH OVER A MAN HOLE COVER, THE VEHICLE JERKED TO THE LEFT AND RIGHT. THE FAILURE RECURRED ON SEVERAL OCCASIONS WHILE DRIVING AT VARIOUS SPEEDS WHEN THE VEHICLE DROVE OVER ANY TYPE OF BUMPS, CRACKS, AND MAN HOLE COVERS ON THE ROAD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE REAR AXLE FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V385000 (SUSPENSION). THE APPROXIMATE FAILURE MILEAGE WAS 182,000. MA 10/16/15 *CN