NHTSA Complaint #10759287 — 2014 JEEP GRAND CHEROKEE

STRUCTURE:BODY issue reported to NHTSA

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Crash

Complaint Details

ODI Number 10759287
Vehicle 2014 JEEP GRAND CHEROKEE
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage 15,500 miles
Crash Yes
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NJ

Consumer Description

I HAD A ROLL AWAY INCIDENT BACK AROUND JULY 25TH 2015 AFTER PLACING MY TRUCK (2014 JEEP GRAND CHEROKEE LIMITED) IN PARK IN FRONT OF A GAS STATION LOCATED ON RT 23 SOUTH IN RIVERDALE NJ WITH MY CHILD IN THE CAR. I HAD JUST BOUGHT GAS AND REALIZED I NEEDED TO GET SOMETHING INSIDE THEIR STORE SO AFTER THE PUMP FINISHED I PULLED UP IN FRONT OF CONV. STORE, PLACED IT IN PARK AND RAN IN FOR NOT EVEN A MINUTE, COME BACK OUT AND MY TRUCK HAD ROLLED AWAY INTO A ONE WAY EXIT SIGN. THERE IS A NICE DENT IN MY RIGHT FRONT BUMPER. . I JUST PASSED THIS GAS STATION OVER THE WEEKEND AND THE SIGN IS STILL IN THE SAME BENT POSITION SINCE MY TRUCK ROLLED INTO IT. I KNOW I PLACED MY TRUCK IN PARK AND LOCKED THE DOOR ON TOP OF THAT BECAUSE MY 8YEAR OLD WAS WITH ME AND I WAS ONLY GOING IN FOR A MINUTE. THANKFULLY A SIGN AND A ROCK (IT DIDN'T HIT THE ROCK) WERE THERE OTHERWISE THE TRUCK MOST DEFINITELY WOULD HAVE ROLLED OUT ONTO THE HIGHWAY CAUSING DEATH OR INJURY TO MY DAUGHTER AND DEATH OR INJURY FOR WHOEVER HIT MY TRUCK. MY STOMACH WAS IN MY THROAT. A FRIEND OF MINE WHO KNEW ABOUT MY STORY SAW YOUR RECENT ARTICLE ABOUT THIS POTENTIALLY REALLY BAD PROBLEM AND SENT ME THE LINK. AFTER READING THIS I KNOW THIS IS EXACTLY WHAT HAPPENED TO ME. PLEASE, I'M A CONCERNED DRIVER AND PARENT AND NOT FEELING GOOD ABOUT THIS TRUCK AFTER READING YOUR STORY AND EXPERIENCING THIS FIRST HAND. AGAIN MY DAUGHTER WAS IN THERE AND THANKFULLY SHE WAS OK. WHEN I REALIZED IT HAD ROLLED I RAN TO HER, OPENED THE DOOR AND SHE SAID DADDY THE TRUCK MOVED WITHOUT YOU IN IT. SO ANY HELP OR GUIDANCE WOULD BE APPRECIATED. NOT LOOKING TO START TROUBLE BUT I'M PAYING 400.- A MONTH FOR SOMETHING I THOUGHT WAS SAFE. WHAT DO I DO NEXT?

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