NHTSA Complaint #10758891 — 2011 FORD FLEX

STRUCTURE:BODY issue reported to NHTSA

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1 Injury

Complaint Details

ODI Number	10758891
Vehicle	2011 FORD FLEX
Component	STRUCTURE:BODY
Date of Incident	August 21, 2015
Date Filed	August 24, 2015
Mileage	N/A miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I HAD JUST FINISHED VACUUMING THE INSIDE OF MY 2011 FORD FLEX. THE REAR AUTOMATIC LIFTGATE WAS UP AND I WAS LEANING INTO THE BACK OF THE FLEX REINSTALLING MY CARGO NET WHEN THE HYDRAULICS FAILED AND THE LIFTGATE CAME SLAMMING DOWN ON MY BACK. I SUSTAINED BRUISING AND MUSCLE INJURY. IF IT WAS MY ARM OR LEG IT MIGHT HAVE RESULTED IN AN AMPUTATION. IF IT WAS MY HEAD / NECK IT COULD HAVE RESULTED IN A FATALITY. IF IT WAS MY CHILD HE COULD HAVE BEEN PARALYZED. WHY ARE THERE NO SAFETY FEATURES THAT PREVENTS THE LIFTGATE FROM SLAMMING SHUT IF THE HYDRAULICS FAIL?

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