NHTSA Complaint #10758628 — 2013 FORD FUSION HYBRID

I WENT TO AUTONATION FORD IN DELRAY BEACH, FLORIDA FOR A OIL CHANGE AND FORD RECALLS. UPON ARRIVING AT THE DEALERSHIP THE VEHICLE SEEMED FINE. ONCE LEAVING THE FACILITY IT ALSO SEEMED TO BE RUNNING NORMALLY. TWO DAYS LATER THE VEHICLE WAS MAKING UNUSUAL NOISES IN THE ENGINE WHEN ACCELERATING OR BRAKING. I THEN ALERTED THE TECHNICIAN AT THE DEALERSHIP. I TOLD THEM I DID NOT FEEL SECURE DRIVING BACK TO THE DEALERSHIP. THEY DID NOT WANT TO PAY FOR THE TOWING. NEVER THE LESS, I THEN DROVE THE VEHICLE BACK TO THE DEALERSHIP FOR IT TO BE REVIEWED. UPON ARRIVING AT THE DEALERSHIP THEY GAVE ME A RENTAL VEHICLE. THE FOLLOWING DAY THEY REVIEWED THE VEHICLE AND NOTIFIED ME. THE ENGINE BRACKET WAS COMPLETED SHEARED OFF. THIS IS A BRACKET THAT KEEPS THE ENGINE IN PLACE. IT PREVENTS THE ENGINE FROM MOVING IN THE VEHICLE WHEN ACCELERATING OR DECELERATING. THE VEHICLE HAS NEVER BEEN IN A ACCIDENT PRIOR TO THIS INCIDENT NOR THERE AFTER. THERE WAS NO PHYSICAL DAMAGE ON THE OUTSIDE OR UNDERNEATH THE VEHICLE THAT JUSTIFIED THE DAMAGE. IN MY OPINION, THERE WAS SOMETHING OCCURRED AT THE DEALERSHIP. THE MANAGER AT THE DEALERSHIP DISAGREED. HOWEVER, HE DID AGREE THAT THERE WAS NO JUSTIFICATION FOR THE ENGINE BRACKET TO HAVE BEEN SHEERED IN HALF. LATER, THE INSURANCE ADJUSTER ALSO LOOKED AT THE DAMAGE. HE ALSO AGREED THAT THERE WAS NO JUSTIFICATION FOR THE SHEARING OF THE ENGINE BRACKET. HOWEVER, I HAD TO PAY FOR THE MAJORITY OF THE COST OF THE REPAIR. IT STILL DOES NOT MAKE SENSE AS TO WHY THE ENGINE BRACKET WAS SHEARED. THIS VEHICLE HAS NOT BEEN DRIVEN OFF-ROAD, GRAVEL AND/OR DIRT ROADS. THE DRIVING OF THIS VEHICLE IS 80% IN TOWN AND 20% ON HIGHWAY. IN MY OPINION THE PART WAS DEFECTIVE OR THE DAMAGE OCCURRED WHILE I WAS NOT DRIVING THE VEHICLE. THIS NOTIFICATION IS ONLY FOR OTHER FORD FUSION DRIVERS TO BE AWARE OF SUCH AN ISSUE