NHTSA Complaint #10750375 — 2012 FORD FOCUS

I BOUGHT MY CAR BRAND NEW AND HAVE HAD PROBLEMS WITH THE TRANSMISSION WITHIN A MONTH OF DRIVING IT. THE FIRST TIME I TOOK IT IN THEY REPROGRAMMED THE POWERTRAIN TO FIX SHUDDERING AND ROLLBACK AS WELL AS FIXED THE NAMEPLATE THAT FELL OFF MY CAR. THE TRANSMISSION SEEMED TO SHUDDER WAY MORE THAN BEFORE AFTER THIS. THE SECOND TIME I TOOK IT IN THEY REPAIRED A LEAKY SEAL AND REPROGRAMED THE POWERTRAIN CONTROL MODULE. SINCE THEN IT STILL ROLLS BACK ON SLIGHT INCLINES BUT NOT AS MUCH. ALSO, MY CAR STILL MAKES LOUD GRINDING SOUNDS AS WELL AS SHUDDERS AND HESITATES AT LOW SPEEDS. I'M GOING TO BRING IT IN FOR A THIRD TIME, BECAUSE OF THE EXCESSIVE SHUDDERING, HESITATION AND IS LEAKING TRANSMISSION OIL. BESIDES THE TRANSMISSION PROBLEMS THE QUALITY OF MY CAR SEEMS TO BE AN ISSUE AS WELL, AS WATER SEEMS TO COLLECT INSIDE THE DOORS AFTER IT RAINS. THIS IS VERY FRUSTRATING AS THIS IS MY FIRST BRAND NEW CAR AND MY FIRST TIME BUYING A FORD.