NHTSA Complaint #10750302 — 2008 JEEP COMMANDER 4X4

I HAD MY VEHICLE TOWED TO SOUTHFIELD CHRYSLER ON 3/1/2015., THE NEXT DAY I SPOKE WITH A SERVICE REPRESENTATIVE ASKED NATURE OF PROBLEM THE VEHICLE NEVER GOT LOOKED AT UNTIL 3-4 DAYS LATER AND WAS TOLD THAT THE WIN MODULE " WAS NOT RESPONDING" THAT VEHICLE WOULD START THEN SHUT OFF INTERMITTENTLY. HE STATED THAT THE PROBLEM WAS "NOT" PART OF THE RECALL, AND THE MODULE ITSELF WAS BAD AND THAT THE "SWITCH ITSELF IS THE PART BEING RECALLED." WHEN I QUESTIONED HIM ON THIS AFTER I FOUND ONLINE THAT A WOMAN IN CHICAGO HAD EXPERIENCED THE SAME ISSUE. I WAS INSTRUCTED I COULD CONTACT CHRYSLER ASSISTANCE LINE TO SEE IF THE ITEM WAS COVERED UNDER THE RECALL AND HE WOULD ALSO CHECK WITH THE SERVICE MANAGER BUT THAT NEVER HAPPENED WHEN I SPOKE WITH THE SERVICE MANAGER HE HAD NO KNOWLEDGE OF WHO I WAS...AFTER 9 DAYS OF THE VEHICLE BEING IN THERE POSSESSION IT WAS REPAIRED AND WAS CHARGED A TOTAL OF $608.99 NOT INCLUDING THE COST OF RENTAL FOR THE 9 DAYS. DEALER DID NOT OFFER ANY TYPE OF REIMBURSEMENT OR RESPONSIBILITY.