NHTSA Complaint #10750064 — 2012 FORD FOCUS

ON AUGUST 20, 2015, I WAS DRIVING MY FORD FOCUS ON ROUTE 38 IN ILLINOIS; DASHBOARD LIGHT CAME ON INDICATING "MALFUNCTION TRANSMISSION SERVICE NOW." IMMEDIATELY, I VISITED THE NEAREST VEHICLE SERVICE REPAIR SHOP AND REQUESTED THAT THE SERVICEMAN CHECK MY TRANSMISSION FLUID. I JUST THOUGHT THAT MAYBE SOMETHING HAPPENED WHILE I WAS GETTING AN OIL CHANGE. THE SERVICEMAN WAS VERY NICE TO CHECK MY VEHICLE AT NO CHARGE. SERVICEMAN SAID, THERE IS AN INTERNAL MALFUNCTION WITH YOUR TRANSMISSION. HE REFERRED ME TO A FORD DEALERSHIP. OF COURSE MY FIRST STEP WAS TO CHECK ON LINE TO VERIFY IF THERE WERE ANY RECALLS ON MY FORD FOCUS SEL. I VISITED THE FOLLOWING WEBSITE (HTTP://WWW.CARS.COM/RECALLS/FORD/FOCUS/2012/. THE SIGHT SHOWED "NHTSA VEHICLE SAFETY RECALLS. RECALL NUMBER 13V523000 RECALL DATE: 10/30/2013. COMPONENT: POWER TRAIN AUTOMATIC TRANSMISSION CONTROL MODULE (TCM.PCM) ON AUGUST 20, 2015 AT 11:12 AM, I CONTACTED FORD CUSTOMER SERVICE AT (800) 392-3673. I TOLD FOREST (CUSTOMER SERVICE PHONE REP) THE PROBLEM THAT I WAS HAVING WITH MY VEHICLE. HE ASKED IF HE COULD PLACE ME ON HOLD TO CHECK FOR RECALLS; THE CALL WAS DISCONNECTED.. I CALL (800) 392-3673 AGAIN, I SPOKE TO A CUSTOMER SERVICE REPRESENTATIVE NAMED GABRIEL. GABRIEL INFORMED ME THAT THERE WERE NO RECALLS ON MY VEHICLE. GABRIEL SAID, FORD PROGRAM HAS EXTENDED THE WARRANTY ON MY TRANSMISSION AND IT IS COVERED UP TO $150,000 MILES. WHY IS FORD EXTENDED THE WARRANTY, IF THERE ARE NO PROBLEMS WITH THE TRANSMISSION. WHY WASN'T THIS VEHICLE RECALLED FOR THE POWER TRAIN? AFTER ALL, NHTSA VEHICLE SAFETY RECALLS DID INDICATE THAT THERE WAS A PROBLEM WITH THE POWER TRAIN. IT HAS BEEN MY EXPERIENCE THAT POWER TRAIN DO NOT USUALLY REQUIRE REPAIR ON VEHICLES WITH ONLY 59,000 MILES. FORD NEEDS TO IMMEDIATELY REPAIR MY VEHICLE OR REPLACE IT AT NO CHARGE.