NHTSA Complaint #10750047 — 2007 TOYOTA RAV4

TL* THE CONTACT OWNS A 2007 TOYOTA RAV4. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED UNDER A MANUFACTURER RECALL WHERE ALL FOUR TIRES WERE ALIGNED. THE DEALER USED AN EPOXY RESIN ON THE REAR OF THE VEHICLE NEAR THE TIE ROD ASSEMBLIES AND THE FRAMING. MONTHS LATER, AFTER THE MANUFACTURER RECALL REPAIR WAS PERFORMED, THE VEHICLE WAS NOT ABLE TO RECEIVE AN ALIGNMENT AND TWO INDEPENDENT MECHANICS STATED THAT THE EPOXY PREVENTED THE TIRES FROM RECEIVING A REAR ALIGNMENT. THE CONTACT WAS INFORMED THAT ONLY THE FRONT ALIGNMENT COULD BE PERFORMED. THE VEHICLE WAS NOT REPAIRED AND THE DEALER REFUSED TO REMEDY THE REMOVAL OF THE EPOXY RESIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.