NHTSA Complaint #10748883 — 2012 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 10748883
Vehicle 2012 FORD EXPLORER
Component STEERING
Date of Incident
Date Filed
Mileage 34,500 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OK

Consumer Description

I WAS ON A RESIDENTIAL STREET DRIVING 35 MILES AN HOUR WHEN THE CAR SUDDENLY WENT LESS THAN 5 MILES AN HOUR IMMEDIATELY. I DROVE IT OFF TO A SAFE SPOT AND PARKED IT. LUCKILY NO ONE WAS BEHIND MED AND I WAS NOT ON AN INTERSTATE OR HIGHWAY. NO WARNING. IT WOULD NOT GO OVER 5 MILES AN HOUR, EVEN WITH THE ACCELERATOR PUSH ALL THE WAY TO THE FLOOR. I TOOK IT BACK TO THE DEALER, WHERE IT WAS EVALUATED AND I WAS TOLD IT NEEDED AN "UPDATE". NOW, I RECEIVED A LETTER IN THE MAIL FROM FORD AND WAS TOLD THERE IS A RECALL ON THIS CAR'S POWER STEERING UNIT. I AM AFRAID OF NOW DRIVING THE CAR TILL THE ELECTRICAL /COMPUTER SYSTEM IS FULLY TESTED. HOW DO I GET AN ANSWER?

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