NHTSA Complaint #10748796 — 2009 MITSUBISHI LANCER

I TOOK MY VEHICLE INTO CUTRUBUS MITSUBISHI DEALER IN LAYTON, UT TO HAVE MY CAR MAINTENANCED FOR RECALLED PARTS ON 11 AUGUST 2015, WHICH WAS THE EARLIEST APPOINTMENT THEY HAD AVAILABLE AFTER RECALL NOTIFICATION. TOOK VEHICLE IN AT 08:00 AND THE SERVICE DEPARTMENT STATED THAT THE CAR COULD NOT BE DETERMINED IF IT WAS ONE OF THE DEFECTED VEHICLES UNTIL 12:00 THAT DAY. WHEN ASKED IF I COULD GET A LOAN VEHICLE IN ORDER TO GO BACK TO WORK, CUTRUBUS DEALER DENIED. THEY ALSO STATED IF MY CAR HAD THE DEFECTIVE PARTS IT COULD TAKE 48 HOURS TO FIX MY VEHICLE AND STILL DENIED A LOANER VEHICLE. I COULD NOT LEAVE MY CAR TO HAVE THE SAFETY RECALL FIXED DUE TO BEING ACTIVE DUTY IN THE AIR FORCE AND BEING A SINGLE PARENT, I CAN NOT GO WITHOUT A VEHICLE. THE MANAGER WAS NOTIFIED AND I SPOKE WITH MITSUBISHI MANUFACTURER AND THEY STATED THEY ARE NOT RESPONSIBLE FOR SUPPLYING A LOANER VEHICLE BUT IT WOULD BE UP TO THE DEALERSHIP IF THEY WANTED TO OR NOT. I HAVE CONCERNS SINCE THIS IS A SAFETY RECALL.