NHTSA Complaint #10748382 — 2012 LEXUS RX350

VEHICLE SPEED CONTROL issue reported to NHTSA

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Crash

Complaint Details

ODI Number	10748382
Vehicle	2012 LEXUS RX350
Component	VEHICLE SPEED CONTROL
Date of Incident	August 8, 2015
Date Filed	August 13, 2015
Mileage	14,878 miles
Crash	Yes
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

INITIALLY FELT THE VEHICLE SUDDENLY LURCH FOWARD ON SEVERAL OCCASIONS AFTER BACKING OUT OF PARKING SPACE AT WORK AND SHIFTING INTO DRIVE. HAD TO HIT BRAKES, BRING THE VEHICLE TO A COMPLETE STOP, AND THEN SLOWLY START FORWARD AGAIN. ACCIDENT OCCURRED IN THE DRIVEWAY OF A PRIVATE RESIDENCE. THE VEHICLE WAS PLACED IN PARK AND FULLY STOPPED.. DRIVER WAS ABOUT TO TURN OFF ENGINE AND, WITH PASSENGER, EXIT THE VEHICLE WHEN IT SUDDENLY ACCELERATED FOR NO REASON, PLOWING STRAIGHT INTO THE GARAGE DOOR OF RESIDENCE. GARAGE DOOR WAS COMPLETELY TORN OFF AND THE VEHICLE CAME TO A STOP AFTER SMASHING AN INTERIOR WALL AND DOORFRAME. THANKFULLY, NO INJURIES BUT COULD HAVE BEEN WORSE IF THE WINDSHIELD HAD BROKE. THE VEHICLE WAS DAMAGED ON 3 SIDES AND THE PROPERTY SUSTAINED DAMAGE TO THE GARAGE DOOR, INTERIOR DRYWALL, DOOR AND DOORFRAME. AGAIN, THE VEHICLE WAS COMPLETELY STOPPED AND IN PARK WHEN IT SUDDENLY ACCELERATED.

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