NHTSA Complaint #10748186 — 2012 DODGE CHARGER

DODGE HAS KNOWN ISSUES AND RECALLS FOR ALTERNATORS BEING DEFECTIVE IN THEIR 2012 CHARGER MODELS BUT CONTINUES TO MAKE CUSTOMERS PAY OUT OF POCKET TO FIX THE ISSUE. I PURCHASED A 2012 DODGE CHARGER APRIL 2012 CASH. RECENTLY MY ALTERNATOR STOPPED WORKING ON THE CAR. I TOOK THE CAR TO THE NEAREST DODGE IN MY AREA TO HAVE TEST RAN ON THE BATTERY AND ALTERNATOR, THE BATTERY TESTED GOOD BUT THEY WOULD NOT TEST THE ALTERNATOR UNLESS I PAID A $100 FEE WHICH I COULD HAVE DONE FOR FREE AT THE NEAREST PARTS DEALER (AUTOZONE, O'RIELY'S). I RECENTLY REPAIRED MY CAR OUT OF POCKET $300 WITH NO ASSISTANCE FROM DODGE, BUT BEFORE DOING SO I SAW THERE HAS BEEN OVER 450,000 RECALLS FOR THE SAME ISSUE OF ALTERNATORS PREMATURLY GOING BAD. I CALLED 8008531403 AND 8009921997 AND SPENT OVER 2 HOURS ON THE PHONE WITHOUT A RESOLUTION, THE FIRST REP ADVISED THE RECALL IS VIN SPECIFIC ANDNOTHING APPLIES TO MY VIN, I TRIED TO EXPLAIN TO THE REP THAT THIS HAS BEEN A KNOWN ISSSUE FOR DODGE MODELS MADE SINCE 2010-2013 AND MY CAR WAS PRODUCED WITHIN THAT TIME FRAME. THE REP ADVISED ME TO TAKE IT IN FOR A DIAGNOSTIC AND I COULD SUBMIT FOR A POSSIBLE REIMBURSMENT IF ITS DETERMINED ITS FAULT DODGE. I ADVISED I WAS NOT COMFORTABLE WITH DOING SO IF I CANT BE GARAUNTEED I WILL BE REIMBURSED, I THEN ASKED FOR A SUPERVISOR. THE SUPERVISOR PAMELA (ID PH314) WAS RUDE FROM THE START OF THE CALL CALL AND TOLD ME ITS NOT HER CONCERN IF MY CAR GETS REPAIRED. I LOVE MY CAR AND HAVE BEEN CONSIDERING PURCHASING MY FIANCE A 2015-2016 MODEL BUT AFTER HOW I WAS TREATED I AM STRONGLY CHANGING MY MIND.