NHTSA Complaint #10747205 — 2004 FORD FREESTAR

MY CAR HAS SPENT 10 DAYS AT FORD TO BE SERVICED AFTER HAVING THE SAFETY RECALL SERVICE FOR THE TORQUE CONVERTER PERFORMED. THE VEHICLE WAS BEHAVING UNPREDICTABLY, SOMETIMES STALLING OUT WHILE IDLED, STALLING OUT WHILE IN MOTION, SOMETIMES IDLING WITH HIGH OR LOW RPMS. THE DEALERSHIP TOOK IT BACK IN TO CHECK THE TORQUE CONVERTER, THEY THEN SAID IT WASN'T THE TORQUE CONVERTER BUT THE THROTTLE BODY, THEY THEN CLEANED THAT AND SAID IT'S NOT THE THROTTLE BODY, IT'S THE PCM. THE PCM IS TAKING ON WATER FROM A FLAWED DESIGN OF THE ABOVE PCM WHERE WATER IS RETAINED AND EVENTUALLY LEAKS ON TO THE CONNECTOR. THIS OF COURSE IS NOT COVERED BY FORD, AND CAN COST UP TO $1200 TO REPLACE. THIS ISSUE CREATES A NUMBER OF DIFFERENT SYMPTOMS MAKING IT HARD TO IDENTIFY THE ORIGIN OF THE PROBLEM. CAUSING EXTENDED STAYS FOR MAINTENANCE. THIS SHOULD BE RECTIFIED BY FORD AND NOT IT'S CUSTOMERS AS THERE'S NO WAY THIS FLAW CAN BE CAUSED BY USER ERROR, IT'S A DESIGN FLAW THAT SHOULD NOT EXIST.