NHTSA Complaint #10747198 — 2015 LEXUS RX350

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	10747198
Vehicle	2015 LEXUS RX350
Component	UNKNOWN OR OTHER
Date of Incident	November 26, 2014
Date Filed	August 8, 2015
Mileage	300 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

WAS DRIVING AT APPROX. 70 MPH ON HIGHWAY 71 WHEN I HEARD A LOUD CRASH. THERE WERE NO OTHER VEHICLES IN SIGHT AROUND MY VEHICLE SO I THOUGHT A TIRE HAD BLOWN OUT. AFTER INSPECTING THE VEHICLE AND GETTING BACK INSIDE, I REALIZED THE SUNROOF GLASS HAD EXPLODED. I DIDN'T REALIZE IT IMMEDIATELY AS THE COVER WAS CLOSED AT THE TIME, THANKFULLY. AS I HAD PURCHASED THE VEHICLE 5 DAYS BEFORE, I CALLED THE DEALER, WHO RESPONDED THAT I MUST HAVE BEEN HIT BY A ROCK. AS THERE WERE NO VEHICLES AROUND FOR MILES, I AM CONFIDENT IT WAS NOT A ROCK BUT A MANUFACTURER DEFECT. FURTHER, I WAS DEFINITELY NOT PLEASED WITH HOW THE DEALERSHIP HANDLED CONSIDERING THE VEHICLE HAD LESS THAN 300 MILES ON IT. I AM JUST NOW SUBMITTING AS I DIDN'T KNOW WHO TO CONTACT OTHER THAN THE DEALER UNTIL I SAW A SEGMENT ON GMA JUST YESTERDAY.

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