NHTSA Complaint #10747132 — 2015 GMC TERRAIN

WHEN RENTING A GMC 2015 TERRAIN FROM NATIONAL CAR RENTAL IN PHOENIX AZ IN MAY 2015, UPON RETURNING THE VEHICLE WE NOTICED THAT THE SUN ROOF WAS SHATTERED. THERE WAS A SLIDING DOOR BETWEEN THE SUN ROOF AND THE INTERIOR OF THE VEHICLE AND WE NEVER OPENED THE SUN ROOF OR THE SLIDING DOOR AND WAS SURPRISED WHEN THE SUN ROOF WAS SHATTERED. WE WERE CHARGED BY NATIONAL CAR RENTAL $750.00 FOR THE REPAIR AND STILL CAN'T FIGURED OUT HOW OR WHEN THIS HAPPENED. WE DIDN'T EXPERIENCE ANY EXTREME HOT PHOENIX TEMPERATURES DURING THAT TIME AND THE VEHICLE WAS PARKED IN A GARAGE WHEN NOT USED. WE DIDN'T EVEN KNOW THAT THERE WAS A SUN ROOF AS WE WERE TRANSPORTING OUR 1 YEAR OLD GRAND DAUGHTER AROUND IN AN INFANT SEAT IN THE BACK SEAT. IF WE WOULD HAVE EVEN KNOWN ABOUT THE SUN ROOF WE WOULDN'T HAVE OPENED ANYWAY. WE DON'T KNOW IF WE RENTED THE VEHICLE THAT HAD THIS DAMAGE BEFORE WE LEFT THE RENTAL AREA OR NOT AS WHO EVER LOOKS FOR DAMAGE ON TOP OF A RENTAL VEHICLE AND WE ALWAYS CHECK AROUND THE VEHICLE, WE WILL NOW CHECK AND PROBABLY NEVER RENT ANOTHER VEHICLE WITH A SUN ROOF. IT IS UNFORTUNATE THAT RENTAL CAR COMPANIES HAVE POLICIES THAT NEVER ALLOW THESE TYPES OF DAMAGES TO BE REPORTED WHEN SAFETY IS AT RISK. UPDATE 9/15/15*CW *CN