NHTSA Complaint #10746732 — 2011 DODGE DURANGO

WE HAVE HAD MANY PROBLEMS WITH THIS SUV SINCE DATE OF PURCHASE. OUR LATEST ISSUE IS THE REAR HATCH WILL NOT STAY OPEN AND IT JUST SLAMS SHUT AND OVER RIDES THE SAFETY FEATURE OF IF AN OBJECT OR PERSON IS IN THE WAY IT WOULD GO BACK OPEN. CURRENTLY AS IT IS IT WOULD CRUSH A PERSON, THE ISSUE MAKES IT SO WE CAN NOT EVEN USE OUR REAR HATCH. THERE WAS A NOTICE SENT OUT BY THE TSB ON FEB. 1, 2013 NUMBER 08-005-13 ABOUT THIS ISSUE AND HOW IT NEEDS A NEW SOFTWARE UPDATE. I HAVE SPOKEN TO CHRYSLER A NUMBER OF TIMES ABOUT THIS ISSUE, THEY SAID WE WOULD HAVE TO TAKE IT INTO A DEALERSHIP AND PAY FOR IT TO BE LOOKED AT. FIRST THAT IS SO NOT RIGHT AS IF IT IS A KNOWN PROBLEM TO THEM AND THEY KNOW HOW TO FIX IT, SECOND THE DEALERSHIP I PURCHASED THIS SUV FROM IS 2 MILES FROM OUR HOME THEY REFUSE TO WORK OUR SUV AND WANT US TO DRIVE 80 PLUS MILES TO HAVE IT WORKED ON., THIS IS NOT RIGHT AS I BOUGHT IT FROM THEM WHY SHOULD I ENDURE THE TIME AND EXSPENSE OF FIXING AN ISSUE WE HAVE NO CONTROL OVER. WE ASK THAT YOU GUYS STEP IN AND MAKE THEM MAKE RIGHT BY THIS AND FIX THIS ISSUE THAT THEY KNOW IS COMMON FOR THIS YEAR AND MODEL.