NHTSA Complaint #10746671 — 2014 FORD EXPLORER

WHEN APPLYING FULL BRAKING AT A STOP SIGN OR RED LIGHT THE VEHICLE STOPS BUT THE ENGINE AND TRANSMISSION CONTINUE TO RACE AT FULL SPEED. THE BRAKE PULSATES LIKE THE ANTI LOCK BRAKING SYSTEM IS ENGAGED. IN ORDER TO GET THE VEHICLE BACK TO NORMAL THE ENGINE MUST BE SHUT OFF OR THE TRANSMISSION DISENGAGED. IT WILL THEN START UP NORMALLY. WE HAVE HAD 11 OCCASIONS WITHIN THE PAST 2 MONTHS WHERE THIS HAS OCCURRED, THIS HAS OCCURRED WHEN COMING DOWN FROM HIGHWAY LONG DISTANCE DRIVING AND IT HAS ALSO HAPPENED ON A PARKING LOT VERY LOW SPEED. IT IS ALL I COULD DO TO PRESS HARD ENOUGH ON THE BRAKES TO STOP. THE VEHICLE HAS BEEN RETURNED TO THE DEALERSHIP, THEIR DIAGNOSTICS SHOW NOTHING AND THE DEALERSHIP STATES THEY MUST BE ABLE TO EXPERIENCE THE PROBLEM FIRST (DUPLICATE IT). FORD MOTOR COMPANY HAS BEEN CALLED THE REGIONAL SALES MANAGER TOLD ME TO TAKE THE VEHICLE TO ANOTHER FORD DEALERSHIP TO HAVE THEM LOOK AT IT. MR. MCHALE THE MANAGER AT FMC (866-631-3788 EXT. 77713) ASSIGNED A CASE NUMBER 7644437 TO THE PROBLEM BUT HE ALSO STATED THAT THEY WOULD HAVE TO DUPLICATE THE PROBLEM BEFORE IT COULD BE RESOLVED. I TOLD HIM IF I MISJUDGE OR AM UNABLE TO BRING THE VEHICLE TO A STOP THAT I MAY BE PUSHING UP DAISIES. THEY DO NOT SEEM TO UNDERSTAND THE SEVERITY OF THE PROBLEM. IT WOULD SEEM TO ME THAT A MECHANIC WOULD LOOK FOR A SENSOR OR SWITCH THAT WOULD DISENGAGE THE TRANS MISSION WHEN THE BRAKE WAS APPLIED OR A SENSOR OR CONTROL THAT SLOWS THE ENGINE. I AM GETTING TO THE POINT I FEAR FOR MY LIFE DRIVING THIS VEHICLE UNTIL IT IS REPAIRED. I ALSO MENTIONED THAT WHEN I TURN THE VEHICLE OFF DURING THE INCIDENT THERE IS A LOT OF CLUNKING FROM THE ENGINE AND TRANSMISSION, I AM SURE DAMAGE HAS BEEN DONE TO THEM. *CN