NHTSA Complaint #11508800 — 2014 FORD EXPLORER

The traction control sensor will come on out of nowhere making a loud noise and causing the vehicle to jerk to a stop. Yes it is available for inspection and has already been taken to a dealership. My safety is out at risk because the vehicle almost jerks to a stop when the traction control kicks in when not needed. The problem has been reproduced and confirmed by a Ford dealer. The component has been inspected and reset according to the work report from the dealership. There were no other warning lamps, messages or symptoms before this issue began. According to the dealership my vehicle was taken to they said they have seen this issue on several other vehicles and usually is fixed with the process they performed on my vehicle for $545.09. And if that didn’t fix it that I would have to spend approx $2,500 to get the ABS module replaced. This issue a a safety concern and I don’t feel like I should be liable to pay for these repairs especially when the dealership has said that they have seen this issue before on other vehicles. I feel this repair should be covered under a safety recall and that ford should reimburse me for the original repairs that did not fix the issue. They stated that they test drove my vehicle before and after the repairs but how is that when the mileage in and out of the shop on their repair order is the same mileage…???