NHTSA Complaint #10746454 — 2010 TOYOTA COROLLA

MY FAMILY AND I BOUGHT A BRAND NEW TOYOTA COROLLA 2010 LE FROM LUSTINE TOYOTA, WOODBRIDGE, VIRGINIA IN 2010. FOR THE PAST FIVE YEARS, SINCE WE OWED THE VEHICLE, WE HAVE DID ALL THE OIL, FILTER CHANGES, AND THE REQUIRED MAINTENANCE, I.E., TIRE ROTATIONS, ALIGNMENT, AND THE DIFFERENT MILES INSPECTION ON TIME AND NEVER MISSED A SINGLE MAINTENANCE OR CHECK-UPS. WE CAN PROVIDE PROPER DOCUMENTATIONS, IF NEEDED. WHEN THE CAR REACHED THE 34,000 MILES, THE ENGINE LIGHT CAME ON AND THE VEHICLE STARTED TO SHAKE. WE TOOK THE VEHICLE TO THE LUSTINE TOYOTA DEALERSHIP AND THEY FIX THE VEHICLE. THE DEALERSHIP INFORMED US THAT IT WAS A PART OF A RECALL ISSUE, AND NO FEES WOULD BE REQUIRED FROM OUR SIDE. HOWEVER, WE HAVE RECENTLY FACED THE SAME ISSUE THIS PAST WEEK, AND THE CAR HAS NOW REACHED MORE THAT 89,000 MILES. ONCE AGAIN, WE HAD THE VEHICLE SERVICED BY LUSTINE TOYOTA, WHO THEN INFORMED US THE VEHICLE NEEDS A NEW ENGINE, WHICH IS ABOUT A $8,000.00 EXPENSE. I RECENTLY FILED A COMPLIANT WITH THE TOYOTA COOPERATION, WHO REFUSED TO ACKNOWLEDGE FAULT AND WANTS TO PROVIDE ME WITH $2,000.00 TO REPLACE FAMILY'S CAR. MY FAMILY AND I WERE NOT EXPECTING THIS EXHAUSTIVE EXPENSE AND A $2,000.00 CREDIT IS NOT ENOUGH TO PURCHASE ANOTHER VEHICLE. THIS IS A VERY FRUSTRATING EXPERIENCE FOR MYSELF AND MY FAMILY. I HAVE CHILDREN UNDER THE AGE OF 5, WHICH ARE ALSO TRAUMATIZED AND AFRAID OF THE CAR'S CONDITION TO OPERATE SAFELY (MY CHILDREN WERE IN THE VEHICLE AT THE TIME THE VEHICLE SHOOK VIGOROUSLY). I WOULD GREATLY APPRECIATE THE COOPERATION FROM THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA) INVESTIGATING THIS MATTER FURTHER AND EXPLAIN WHY MY VEHICLE IS EXPERIENCING SO MANY ISSUES AND PROBLEMS. I AM APPALLED BY TOYOTA'S COOPERATION AND I WOULD NEVER RECOMMEND ANYONE TO PURCHASE OR CONSIDER LEASING VEHICLES FROM TOYOTA. HORRIBLE CUSTOMER AND SERVICE EXPERIENCE.