NHTSA Complaint #10746045 — 2008 TOYOTA TACOMA

TACOMA LEAF SPRINGS BROKEN AND NOT SUPPORTING VEHICLE. DAMAGED AND REPLACED SHOCKS AND ALIGNMENT. VEHICLE IS UNSAFE DUE TO RECALL AND POSSIBLE PUNCTURE OF FUEL TANK DUE TO DEFECTIVE LEAF SPRINGS AND CAN ALSO SEVER THE BRAKE LINES. TOYOTA IS AWARE OF VOLUNTARY RECALL BUT HAS REFUSED TO REPLACE LEAF SPRINGS EVEN AFTER ADMITTING THAT THE VEHICLE IS NOT SUPPORTED AS REQUIRED BY LEAF SPRINGS AND THAT THE SHOCKS WERE OVERUSED TO THE POINT OF FAILURE AND WERE REPLACED DUE TO THE LACK OF SUPPORT. NEW SHOCKS AND EVERYTHING EXCEPT LEAF SPRINGS INSTALLED YET TACOMA STILL BOTTOMS OUT DUE TO LACK OF PROPER LEAF SPRINGS EVEN WITH NEW EQUIPMENT INSTALLED. TOYOTA CUSTOMER ASSISTANCE CENTER NOTIFIED AND REFUSED FIRST REQUEST AND SECOND FILED ON 8/4/2015 WITH CASE NUMBER 1508031434 ASSIGNED. LEVEL TWO AGENT PETER AGAIN REFUSED TO REPLACE KNOW DEFECTIVE PARTS OR HONOR RECALL AFTER BEING INFORMED THAT PARTS WERE AVAILABLE AT BOTH RIVERVIEW TOYOTA. AND EARNHARDT TOYOTA, BOTH IN MESA ARIZONA. BOTH DEALERSHIPS INFORMED ME THAT THEY ARE DIRECTED BY THE CORPORATE CUSTOMER ASSISTANCE CENTER TO NOT REPLACE ANY RECALL ITEMS WITHOUT FIRST GETTING APPROVAL REGARDLESS OF THE KNOWN DANGERS TO BOTH PERSON AND PROPERTY, OR THAT THE PART IS BROKEN AND DOES NOT PERFORM TO ACTIONS OF IT'S DESIGN. TOYOTA HAS BEEN MADE AWARE OF THE DAMAGES, SAFETY CONCERNS, AS WELL AS LOST TIME AND COSTS ($993.41IN SERVICE REPAIRS PLUS 5 LOST USE/WORK DAYS TO DATE), YET HAS REFUSED TO HONOR OR ABIDE BY THE REQUIREMENTS TO REPLACE THE DEFECTIVE EQUIPMENT.