NHTSA Complaint #10745016 — 2012 FORD FOCUS

MY TRANSMISSION DOESN'T WORK RIGHT AND NEVER HAS, FROM THE MINUTE I DROVE IT OFF THE LOT. IT JERKS, VERY HARD AT TIMES, IT SHUDDERS, AND WORST OF ALL, IT HESITATES, SO WHEN YOU PULL OUT AT TIMES YOU PRAY IT KICKS IN BEFORE YOU END UP GETTING HIT AND KILLED. I TOLD MY SON AFTER LESS THAN SIX MONTHS OF OWNING THIS CAR THAT IF I GET KILLED BECAUSE OF IT, I WANT HIM TO SUE FORD. THEY REFUSE TO FIX IT BECAUSE THEY DON'T STAND BEHIND THEIR PRODUCTS! THEY DON'T CARE IF CONSUMERS GET HURT OR KILLED, OBVIOUSLY. IT LOOKS GOOD AND RIDES GOOD, BUT IS A LEMON BECAUSE OF THE TRANS. THEY MAINTAIN THAT IT ONLY MAKES IT MISERABLE TO DRIVE, BUT THEY DOUBT YOU'LL GET KILLED, SO REFUSE TO HELP. THESE ARE SOME SORT OF TRANSMISSIONS THAT WERE CONVERTED FROM MANUAL TO AUTOMATIC AND NOT VERY WELL, AT THAT. I'VE BEEN TO THREE DEALERS AND THEY WON'T HELP, SAYING THEIR HANDS ARE TIED BECAUSE CORPORATE DOESN'T FEEL IT'S GOING TO KILL ANYONE. I THOUGHT I WOULD BUY A FORD, BEING FROM SE MI. TALK ABOUT MISGUIDED LOYALTY! JUST BECAUSE NOBODY'S BEEN KILLED YET DOESN'T MEAN IT WON'T HAPPEN. IT DOESN'T WORK, PLAIN & SIMPLE. AND IF IT'S THIS POOR NOW, WHAT WILL HAPPEN IN ANOTHER YEAR OR TWO? I AM BEYOND DISGUSTED AND COMPLETELY FRUSTRATED WITH THIS UNCARING COMPANY WHO SELLS YOU JUNK FOR TOP DOLLAR AND THEN REFUSES TO HELP YOU WITH A PROBLEM THAT IS TOTALLY AND COMPLETELY THEIR FAULT!