NHTSA Complaint #10744580 — 2004 CHRYSLER PACIFICA

I TOOK MY PACIFCA TO THE PARKWAY DEALER AT 21560 HALL ROAD CLINTON TWP MI 48038 DUE TO A STALLING ISSUE. 586 465 7262. USUALLY EARLY MORNING AFTER FIRST STARTING THE CAR, THEN DRIVING A SHORT DISTANCE. THE CAR WOULD EITHER STALL OUT OR THE ENGINE WOULD REV AND ATTEMPT TO ACCELERATE. WHEN TRYING TO ACCELERATE ON IT'S OWN, I NEEDED TO PUT FIRM PRESSURE ON THE BRAKES TO HOLD IT IN CHECK. THE TECHNICIANS AT PARKWAY FAILED TO SUCCESSFULLY ANALYZE AND DIAGNOSE THE STALLING AND UNINTENDED ACCELERATION ISSUES. INSTEAD, HE TOLD ME THE VEHICLE WAS NOT SAFE TO DRIVE TO DUE SEVERE ENGINE CRADLE (SUBFRAME) ROT. 2 CHANNELS - LOWER PORTION HAVE RUSTED THROUGH. AFTER INVESTIGATING THIS ISSUE, I FOUND THAT IT IS COMMON AMONG PACIFICAS MANUFACTURED IN 2004/2005. I ADDRESSED THIS CONCERN WITH THE DEALER TO NO AVAIL. I ALSO RAISED A CASE WITH CHRYSLER CUSTOMER SERVICE AND THEY ALSO REFUSED TO DO ANYTHING TO REPLACE THE SUBFRAME, DESPITE ACKNOWLEDGING A WARRANTY EXTENSION LETTER ISSUED FOR 2004/2005 PACIFICAS BECAUSE OF THE SUBFRAME PROBLEMS AND ALSO A SERVICE BULLETIN.