NHTSA Complaint #10744572 — 2012 FORD ESCAPE

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	10744572
Vehicle	2012 FORD ESCAPE
Component	UNKNOWN OR OTHER
Date of Incident	October 12, 2013
Date Filed	July 29, 2015
Mileage	20,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AR

Consumer Description

SUNROOF/MOONROOF OF OUR 2012 FORD ESCAPE EXPLODED FOR NO REASON A YEAR AND A HALF AFTER PURCHASE. LUCKILY, WE HAD THE COVER SHUT OR IT WOULD'VE INJURED US AND OUR SMALL CHILD. FORD DIDN'T WANT TO TAKE RESPONSIBILITY FOR IT, THEY WANTED US TO CLAIM IT ON OUR CAR INSURANCE. I HAD (AND STILL HAVE) PLENTY OF PICTURES DOCUMENTING THAT THIS HAPPENED FROM THE INSIDE OUT. NOTHING CRASHED INTO THE SUNROOF CAUSING IT TO EXPLODE. IT WAS OBVIOUS THE SUNROOF EXPLODED FROM THE INSIDE OUT; IT LOOKED LIKE A VOLCANO. FORD STILL REFUSED TO ACKNOWLEDGE THE ISSUE. THIS COULD'VE BEEN A VERY DANGEROUS SITATION. SOMETHING NEEDS TO BE DONE.

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