NHTSA Complaint #10743878 — 2011 DODGE DURANGO

INITIALLY THE SUV WAS VERY SLUGGISH TO START, THE PROBLEM BECAME WORSE TO WHERE THE SUV WOULDN'T EVEN START AT ALL AND WOULD CONSTANTLY TRY TO TURN OVER. THIS PROBLEM WOULD GET WORSE AND MAKE THE SUV TAKE ABOUT 3-4 TIME TO CRANK BEFORE IT WOULD EVENTUALLY TURN OVER. THIS PROBLEM WOULD CONTINUE FRO ABOUT A WEEK, EVENTUALLY THE BATTERY WENT DEAD CAUSING US TO HAVE TO JUMP THE CAR OFF. WE HAD TO REPLACE THE BATTERY DUE TO THIS CONSTANT DRAIN YOU WOULD ALWAYS HERE THE FUEL PUMP TYRING TO PRIME IN THE REAR OF THE SUV NO MATTER WHAT. ONCE AN APPOINTMENT WAS MADE WITH THE LOCAL DEALER AND DROPPED OFF THE CALL WAS RECEIVED FROM HOWARD WILSON IN FLOWOOD MS STATING THAT THE BATTERY WAS TOO WEAK FOR THEM TO EVEN WORK ON THE CAR (THIS IS WHEN THE BATTERY WAS REPLACED) CAUSING ANOTHER OUT OF POCKET EXPENSE DUE TO THE RECALL. I WAS ADVISED BY ONE OF THE TECHNICIANS FROM THE DEALERSHIP THAT THE DRAW FROM THE FUSE WOULD DRAIN THE BATTERY. I EVENTUALLY HAD THE FUEL PUMP REPLACED TWICE AND WAS OUT OF POCKET OVER $800.00. THE LAST TIME THE SUV WAS IN THE SHOP THEY REPLACED THE PUMP AND I WAS ADVISED THAT THEY HOPE THAT THIS FIXED IT BECAUSE THEY WERE NOT SURE IF IT WOULD OR NOT.