NHTSA Complaint #10743312 — 2008 MAZDA CX-9 SUSPENSION

Complaint Details

ODI Number	10743312
Vehicle	2008 MAZDA CX-9
Component	SUSPENSION
Date of Incident	March 4, 2013
Date Filed	July 24, 2015
Mileage	124,300 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

I HAD BROUGHT MY 2008 MAZDA CX-9 TO THE DEALERSHIP FOR SERVICE BEFORE A LONG ROAD TRIP. I MENTIONED THAT THE CAR WAS PULLING SEVERELY WHEN TURNING OR ROUNDING A CURVE. I THOUGHT THAT IT NEEDED AN ALIGNMENT. WHILE I WAS WAITING AT THE DEALERSHIP FOR MY CAR TO BE REPAIRED THE TECHNICIAN CAME TO GET ME TO EXPLAIN THAT HE COULD NOT LET ME DRIVE MY CAR BECAUSE I COULD BE KILLED. HE STATED THAT THE BALL JOINTS HAD SEPARATED FROM THE LEFT AND RIGHT LOWER CONTROL ARMS. MY HUSBAND QUESTIONED THE TECHNICIAN ABOUT THE LIKELIHOOD OF THIS HAPPENING AND THE TECH TOLD HIM THAT IT WAS WEAR AND TEAR. WE FOUND THIS HARD TO BELIEVE! WE FELT AT THIS POINT THERE WAS NOTHING ELSE TO DO BUT TO APPROVE THE REPAIRS AND PAID THE $883.66 PLUS LABOR!

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