NHTSA Complaint #10736216 — 2002 DODGE DURANGO

I CURRENTLY AM HAVING ALL 4 OF MY BALL JOINTS REPLACED ON MY 2002 DODGE DURANGO AND I NOTICED THAT MY UPPER RIGHT BALL JOINT IS ORIGINAL. THIS BALL JOINT WAS UNDER RECALL AND I CONTACTED DODGE ABOUT THIS. THEY SAID THE RECALL WAS REPLACED IN 2005. I ASSURED THEM THAT THIS BALL JOINT IS ORIGINAL AS IT IS PRESSED INTO THE CONTROL ARM AND ASKED IF I COULD SIMPLY BRING MY CAR INTO THEM AND HAVE THEM CHECK THIS OUT. THEY TOLD ME I WOULD HAVE TO PAY A DIAGNOSTIC CHARGE OF 104.00 AND THAT IF IT WAS FOUND TO BE ORIGINAL, THEN I WOULD POSSIBLY GET THE 104.00 BACK. I HAVE BEEN ON THE PHONE WITH DODGE CUSTOMER SERVICE TWICE NOW AND NOBODY WILL ALLOW ME TO QUOTE THEM THAT I WOULD GET THIS MONEY BACK IF THE RECALL WAS FOUND TO NOT HAVE BEEN PERFORMED. I DON'T KNOW HOW IT'S FAIR FOR ME TO PAY DODGE FOR THIS DIAGNOSTIC FEE IF THEY LIED ABOUT DOING THE RECALL IN THE FIRST PLACE. I AM DISGUSTED AT DODGE FOR NOT ONLY CLAIMING THAT THEY PERFORMED THIS SERVICE OF CHANGING THE UPPER BALL JOINTS IN 2005, BUT FOR REFUSING TO CHECK THE PROBLEM FOR FREE NOW. IF THIS DODGE DEALER CLAIMS THAT THEY ALREADY FIXED THIS RECALL, AND IT WASN'T REALLY FIXED, IT MAKES ME WONDER WHAT ELSE DO THEY DO, WHEN NOBODY IS MONITORING THEM. BALL JOINTS IS A HUGE CONCERN FOR ME, AS IF THEY FAIL, I WILL CRASH. I WOULD LOVE FOR AN INVESTIGATION TO BE PERFORMED AT THIS DODGE THAT CLAIMS THEY FIXED MY BALL JOINTS, BECAUSE THEY COULD BE RISKING OTHER LIVES AS WELL.