NHTSA Complaint #10735908 — 2011 FORD FIESTA

DRIVING ON INTERSTATE 75 IN THE MIDDLE LANE AT 70 MPH MY TCM MALFUNCTIONED, I KNEW THIS BECAUSE OF THE CUSTOMER SATISFACTION PROGRAM 14M02 THAT I RECEIVED IN FEBRUARY 2015. MY CAR ABRUPTLY HAD NO POWER. I FEARED FOR MY LIFE BECAUSE I HAD SEMI TRUCKS AND VEHICLES COMING UP BEHIND ME AT VERY HIGH SPEED AND I HAD NO POWER TO MY VEHICLE. I HAD TO COAST OVER ONE LANE AS SAFELY AS POSSIBLE TO THE SHOULDER TO SAFETY. I AM VERY THANKFUL ME OR MY FAMILY WAS NOT IN A SERIOUS ACCIDENT. THE PARK AND DRIVE SYMBOLS ON THE DASH WERE FLASHING BETWEEN P AND D AND THE ENGINE LIGHT KEPT FLASHING. I TURNED OFF MY CAR AND CALLED MY BROTHER. HE SAID TO SEE IF IT STARTS. IT DID AFTER SEVERAL TRIES. I THEN TURNED ON MY HAZARDS AND DROVE TO THE NEXT EXIT WHICH WAS WITHIN 200 FT. I GOT OFF THE HIGHWAY AND TOOK THE BACK ROADS HOME. I GOT WITHIN 4 BLOCKS OF MY HOME AND IT DID IT AGAIN, LOST POWER. LET IT SIT A MINUTE AND TURNED IT ON AGAIN, AND PULLED INTO MY RESIDENCE. THE NEXT MORNING I DROVE THE SIDE STREETS TO THE DEALER BUT MADE A STOP. CAME BACK OUT TO MY CAR AND THE VEHICLE WOULD NOT START. CALLED THE DEALER AND THEY SENT A TOW TRUCK BUT I HAD TO WAIT 1 HOUR FOR THE TRUCK TO ARRIVE. THIS IS A VERY DANGEROUS SITUATION WITH THE TCM. A VERY SERIOUS PROBLEM IS SINCE IT'S NOT A RECALL YOU DO NOT HAVE THE OPTION TO HAVE IT FIXED BEFORE YOU'RE PUT INTO A DANGEROUS SITUATION. YOU HAVE TO WAIT UNTIL YOU HAVE PROBLEMS BEFORE FORD'S WILL FIX THE TCM. FORD DID REPLACE THE MALFUNCTIONING TCM ON MY CAR. A RECALL NEEDS TO REPLACE THE CUSTOMER SATISFACTION PROGRAM 14M02, THIS IS A VERY DANGEROUS AND LIFE THREATENING PROBLEM.