NHTSA Complaint #10735807 — 2002 FORD WINDSTAR

I AM WRITING BEFORE I ENCOUNTER A SERIOUS PROBLEM ON THE ROAD. WHILE IN FOR STATE VEHICLE INSPECTION, MY MECHANIC NOTED THAT THE REAR AXLE "REPAIR" (A REINFORCEMENT BRACKET) ON MY 2002 WINDSTAR VAN IS FAILING. IT CAN LOOK OK ON THE LIFT, BUT ONCE WEIGHT IS PUT ON THE AXLE, THE SERIOUSNESS OF THE CRACKING IS APPARENT. THE REPAIR WAS MADE BY A FORD DEALERSHIP IN 2011 UNDER RECALL 10S13. I ALREADY SPOKE WITH FORD CUSTOMER SERVICE, AND THEY SAY THERE IS NOTHING THEY CAN DO BECAUSE THE RECALL WAS COMPLETED. I AM NOW WAITING TO SEE IF THE DEALERSHIP THAT MADE THE REPAIR CAN HELP TO CORRECT THE PROBLEM THEY (FORD) HAVE ACKNOWLEDGED EXISTS, BUT WITHOUT AN ADEQUATE FIX TO DATE.