NHTSA Complaint #11143987 — 2002 FORD WINDSTAR

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, A LOUD NOISE WAS PRESENT COMING FROM THE REAR OF THE VEHICLE. AFTER STOPPING THE VEHICLE IT WAS DISCOVERED THAT BOTH REAR WHEELS WERE ANGLED INWARD INSIDE THE WHEEL WELL. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE REAR AXLE HAD FRACTURED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS PREVIOUSLY SERVICED IN 2012 UNDER THE NHTSA RECALL CAMPAIGN NUMBER: 12V193000 (POWER TRAIN) TO PREVENT THE FAILURE FROM OCCURRING. THE LOCAL DEALER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 150,000.