NHTSA Complaint #10735456 — 2011 CHRYSLER 200

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10735456
Vehicle	2011 CHRYSLER 200
Component	STEERING
Date of Incident	May 17, 2015
Date Filed	July 21, 2015
Mileage	53,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

THERE'S A HORRIBLE CLUNKING NOISE SUPPOSEDLY COMING FROM THE STEERING WHEEL AREA. I HAVE YET TO FIND ANYONE PINPOINT WHAT IT IS PLUS I'M TOLD THE WARRANTY IS UP. I ORIGINALLY COMPLAINED TO THE DEALER ABOUT THE NOISE COMING AND GOING LAST YEAR. NO ONE HEARD IT UNTIL MAY 17 WHEN I DROVE ABOUT 40 MILES AT 65 MPH ON A HIGHWAY. SINCE THE THE AMOUNT OF TIME IT TAKES FOR THE NOISE TO START HAS SHORTEN TO DRIVING ABOUT 10 MILES AT 30 MPH. I CAN'T EVEN GO ACROSS TOWN TO GET GROCERIES W/O THE NOISE STARTING UP AND GETTING REALLY BAD. AFTER BEING AT THE DEALER TWICE AND 2 OTHER MECHANICS I'VE BEEN TOLD IT'S EITHER THE INTERMITTENT STEERING SHAFT OR THE STEERING RACK. NOW ONLINE I SEE A RECALL ON SOME RIVET. EVEN A CALL TO CHRYSLER ITSELF YIELDED NO RESULTS. I'M TOLD THIS REPAIR WILL COST $1,000 TO $2,000!!! I DON'T HAVE THAT KIND OF MONEY!! PLEASE, PLEASE, SOMEONE HELP ME!! I'M DEPENDENT ON MY CAR!!

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