NHTSA Complaint #10734137 — 2006 JEEP LIBERTY

WHILE DRIVING THERE IS A RAMBLING SOUND COMING FROM THE FRONT OF MY FRONT OF MY VEHICLE, WHEN I PRESS ON THE BREAKS THERE IS A GRINDING NOISE, I HAVE TAKEN MY VEHICLE TO SOUTHERN CHRYSLER JEEP OF GREENBRIER LOCATED IN CHESAPEAKE, VA AND THEY ADVISE THE UNIT NEED FRONT UPPER CONTROL ARMS AND LOWER BALL JOINTS. ACCORDING TO CONTACTING CHRYSLER THE MANUFACTURE I WAS ADVISE THE PART WAS INITAL CHANGE IN 2007 AND THE CURRENT PART (LOWER BALL JOINTS) IS CURRENTLY ON BACK ORDER. ACCORDING TO THE DEALER/SERVICE FACILITY THEY STATED THERE IS APPROXIMATE 500 LOWER BALL JOINTS ON BACK ORDER, I HAVE CONTACTED CHRYSLER VIA WEB CHAT AND THEY CONFIRM PART IS NOT AVAILABLE. I HAVE EXPRESS MY FEAR OF DRIVING THE VEHICLE DUE TO ISSUE AND ASK TO BE COMPENSATE FOR A CAR RENTAL IN WHICH I WAS DECLINE. I AM COMPLAINING DUE TO PART STOCK AVAILABILITY IS UN-ACCEPTABLE AND I FEAR OF DRIVING THIS UNSAFE VEHICLE