NHTSA Complaint #11449721 — 2006 JEEP LIBERTY

I scheduled an appointment to do a recall with State Line Chrysler 2 weeks in advance. State Line Chrysler, 1001 W 104th St, Kansas City, MO 64114 The recall was: Manufacturer Recall NumberU38, NHTSA Recall Number18V-278. I took the day off work, arrived at 9AM, only to have them tell me they hadn't ordered the parts. I asked them to look at a seat belt issue I was having since I was already there. I called just before closing and they hadn't gotten to it and they advised me to come get my vehicle and reschedule everything when I could secure another day off work. I can't imagine this is how a safety recall and a seat belt issue is supposed to work. I feel obligated to let you know, because of the safety concerns I have for myself and others who may experience something similar.