NHTSA Complaint #10734042 — 2004 FORD ESCAPE

TL* THE CONTACT OWNS A 2004 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 20 MPH OVER A SPEED BUMP, AN ABNORMAL NOISE CAME FROM THE REAR OF THE VEHICLE WITHOUT WARNING. THE FAILURE RECURRED ON SEVERAL OCCASIONS WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE REAR PASSENGER SHOCK TOWER HAD EXCESSIVE RUST AND FRACTURES, AND HAD BEGUN TO DETACH FROM THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,911.