NHTSA Complaint #10732856 — 2015 JEEP CHEROKEE

DRIVING OVER ROUGH ROAD, NOTICED EXCESSIVE NOISE AND BANGING ( LIKE SOMETHING LOOSE) FROM RIGHT FRONT. TOOK IN TO DEALER, THEY SAID THE NOISE WAS NORMAL SUSPENSION NOISE! AFTER INSISTING THEY TEST DRIVE AGAIN AND PUT ON RACK TO VISUALLY INSPECT, THE DEALER CLAIMED NOTHING WRONG. I CONTACTED MANAGER AND EXPRESSED MY DISSATISFACTION WITH THE SERVICE AND KNEW SOMETHING WAS WRONG. AFTER HAVING HIM GO ON A TEST DRIVE WITH ME, HE AGREED THEIR WAS A PROBLEM AND NOISE FROM FRONT STRUTS. ONLY THEN, WOULD THEY AGREE TO ORDER AND REPLACE THE RIGHT FRONT SHOCK. I'VE HAD NUMEROUS ATTEMPTS TO FIX OTHER ITEMS ON THIS VEHICLE, INCLUDING ASKING FOR ANY RECALL INFO TO BE CHECKED, AND THE DEALER SAID "IF YOU DIDN'T GET A CARD IN THE MAIL, THERE'S NO RECALLS". NOW I SEE THERE'S A RECALL ON THE POWER REAR LIFT GATE THAT I'VE HAD THERE WITH PROBLEMS OPENING, THEY HAVE NOT CONTACTED ME YET, ACCORDING TO RECALL R27, AND HAVE NOT FOUND ANY PROBLEMS WITH IT!