NHTSA Complaint #10732835 — 2006 CADILLAC CTS

I BOUGHT THE CAR NEW, I HAVE HAD A LOUD BANG IN THE REAR END WHEN THE AUTOMATIC TRANSMISSION CHANGES GEARS. I HAVE BEEN INTO THE DEALER NUMEROUS TIMES WITH THE SAME COMPLAINT BUT THEY NEVER CORRECTED IT OR EVEN EXPLAINED IT. THERE WAS A RECALL ON THE PINION SEAL THAT THEY DID REPLACE BUT IT DID NOT HELP THE BANG IN THE REAR END. RECENTLY, I HAVE BEEN TOLD IT IS A PROBLEM WITH THE DIFFERENTIAL AND BUSHINGS WHICH ARE COMPLETELY WORN OUT AND THAT THE DIFFERENTIAL CAN SHIFT AND CAUSE ADDITIONAL DAMAGE. I WENT BACK INTO THE DEALER WHO SENT 78 PAGES OF REPAIR AND COMPLAINT HISTORY OF THIS CAR TO GENERAL MOTORS, WHO BASICALLY SAID IF I WOULD HAVE CONTACTED THEM WHILE IT WAS UNDER WARRANTY THEY MIGHT TAKE STEPS WITH THE REPAIR. WELL I DID CONTACT THEM DURING THE EARLIER YEARS SO I DO NOT UNDERSTAND WHY THEY ARE NOT TAKING RESPONSIBILITY FOR THE DEFECT TODAY.