NHTSA Complaint #10732578 — 2008 MAZDA CX-9 SUSPENSION

Complaint Details

ODI Number	10732578
Vehicle	2008 MAZDA CX-9
Component	SUSPENSION
Date of Incident	July 7, 2015
Date Filed	July 7, 2015
Mileage	120,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

WHEN MAKING A U-TURN (LEFT TURN) AT UNDER 10 MPH THE VEHICLE MADE A LOUD NOISE AND IT SHUTTERED TO A STOP. I CALLED MY HUSBAND AND WAITED FOR HIM TO ARRIVE. WHEN HE ARRIVED, HE (AND THE POLICE) ATTEMPTED TO PUSH THE CAR IN NEUTRAL, BUT THE CAR WOULD NOT BUDGE. HE WALKED AROUND THE CAR AND OBSERVED THAT THE FRONT RIGHT PASSENGER WHEEL WAS TURNED OUT AND RESTING AGAINST THE FENDER. THIS EXPOSED THE SUSPENSION AND HE SAW THE BALL JOINT AND SUSPENSION HAD BROKEN LOOSE. THE BALL JOINT HAD RIPPED OUT FROM ITS HOUSING AND THE SUSPENSION BAR HAD BROKEN APART AT THE WHEEL. THERE WERE PARTS ON THE GROUND ALONG WITH GREY FLUID WHICH WAS COMING OUT FROM THE HOLE LEFT BY THE BALL JOINT COUPLING. THE FENDER WAS ALSO DAMAGED BY THE WHEEL. THE VEHICLE WAS TOWED TO THE DEALER FOR REPAIR. THE POLICE OFFICER NOTED THAT WE WERE LUCKY THAT THIS DID NOT HAPPEN ON THE HIGHWAY AS IT WOULD HAVE LIKELY ENDED UP FLIPPING THE CAR AS IT WAS SUCH A SEVERE FAILURE. IT TOOK THE TOW-TRUCK OPERATOR OVER 20 MINUTES TO GET HE CAR ONTO THE TOW TRUCK AS THE WHEEL COULD NOT BE STEERED DUE TO THE FAILURES.

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