NHTSA Complaint #10731809 — 2011 HONDA CR-V ELECTRICAL SYSTEM

Complaint Details

ODI Number	10731809
Vehicle	2011 HONDA CR-V
Component	ELECTRICAL SYSTEM
Date of Incident	June 15, 2015
Date Filed	July 2, 2015
Mileage	57,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NE

Consumer Description

DOOR LOCK ACTUATOR FAILED: KEY FOB WOULD ONLY LOCK/UNLOCK DRIVERS DOOR. MANUAL KEY LOCK/UNLOCK ON OUTSIDE DRIVERS DOOR WOULD ONLY LOCK/UNLOCK DRIVERS DOOR. ATTEMPTED TO LOCK/UNLOCK ALL DOORS USING BUTTON ON INSIDE DRIVERS DOOR: COULD ONLY LOCK/UNLOCK DRIVERS DOOR--NO AFFECT ON OTHER DOORS. TODAY, HONDA DEALER TESTED AND THEN REPLACED DOOR LOCK ACTUATOR: PROBLEM PERSISTED UNALTERED. THEN MORE DIAGNOSTICS SHOWED: "DIAGNOSED TO FIND THE UNLOCK RELAY INSIDE THE MICU IS NOT PROVIDING POWER TO UNLOCK THE REMAINING DOORS. THE NOISY DRIVER FRONT ACTUATOR, OR ANY OF THE OTHER 3 MAY HAVE CAUSED THE ISSUE IN THE RELAY. ORDERD THE UNDER HOOD FUSE RELAY BOX AND CUSTOMER WILL RETURN."

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