NHTSA Complaint #10731622 — 2013 VOLKSWAGEN JETTA

MY CAR IS A VW JETTA TDI 2013, 95,000 MILES, NOT EVEN 3 YEARS OLD, GOT IT BRAND NEW. I STARTED TO DRIVE AWAY AFTER DOING SOME SHOPPING. AS I WAS LEAVING THE PARKING LOT, THE CAR STALLED. THE CHECK ENGINE LIGHT CAME UP AND SO DID THE GLOW PLUG LIGHT. THE CAR DID NOT START AGAIN AFTER SEVERAL ATTEMPTS. I HAD IT TOWED TO THE SHOP. THE DAY AFTER, I WAS TOLD THAT THE FUEL PUMP HAD DISINTEGRATED DUE TO THE INTERNAL HEAT. WHEN DOING SO, ALL THE DEBRIS WENT INSIDE THE FUEL SYSTEM AND ENGINE. IN ORDER TO REPAIR IT, THE VW CAR DEALER SAID THEY HAD TO OPEN ALL THE SYSTEM AND FLUSH IT TO CLEAN EVERYTHING AND THEY WOULD CHARGE SEVERAL THOUSAND DOLLARS TO FIX THAT. ALTHOUGH I WAS NOT HAPPY WITH THEIR DIAGNOSTIC AND PRICE, I HAD TO DO IT. I NEED THE CAR TO GET AROUND TO GO TO WORK. I TOLD THE CAR DEALER THAT THIS INCIDENT WAS NOT NORMAL. THEY SAID THAT THEY DID NOT KNOW WHAT CAUSED IT. I HAVE DONE ALL THE SERVICE AND MAINTENANCE AS SUGGESTED BY THE MANUFACTURER. ON THE OTHER SIDE, IT JUST HAPPENED THAT LAST WEEK, VW ISSUED AN EXTENDED WARRANTY FOR UP TO 120,000 MILES FOR THE FUEL PUMP FOR DIESEL CARS YEARS 2011 AND 2012. I CALLED THEM AND THEY SAID THAT THEY COULD NOT COVER THE 2013. OBVIOUSLY, THEY KNOW SOMETHING WAS WRONG WITH THOSE PREVIOUS MODELS. I THINK THEY SHOULD INCLUDE THIS PROBLEM AND EXTEND THE FUEL PUMP WARRANTY FOR THIS CAR AS WELL AND -IN THIS CASE, COVER FOR THE THOUSANDS OF DOLLARS THAT THIS IS GOING TO COST ME FOR HAVING A "FAULTY PUMP". UPDATED 11/12/15 *BF UPDATED 11/06/2017*CN