NHTSA Complaint #10731461 — 2011 FORD FIESTA

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10731461
Vehicle	2011 FORD FIESTA
Component	STRUCTURE:BODY
Date of Incident	June 30, 2015
Date Filed	July 1, 2015
Mileage	130,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NV

Consumer Description

NOW ON TWO DIFFERENT OCCASIONS THE DOOR LOCKING MECHANISM HAS FAILED. FIRST TIME SEPT 16TH 2014 REAR DRIVER SIDE PASSENGER DOOR LOCK FAILED. WHICH IS THE LEAST USED DOOR. THEN THE SECOND TIME THE DRIVERS DOOR LOCK FAILED.BAD LUCK OR BAD MANUFACTURING PROCESSES AND TO ADD INSULT TO INJURY FORD DEALERSHIPS ARE NOT PROVIDING LOANER CARS AT THEIR FULL EXPENSE. YOU HAVE TO GET A LOANER CAR FROM BUDGET RENTAL . THEY SAID IT WILL BE REIMBURSED TO YOU LESS THE TAX? THE FORD DEALER HERE IN LAS VEGAS COULD NOT EVEN GIVE US AN ESTIMATED TIME FOR THE REPAIR. VERY BAD FOR FORD WITH A SERVICE RECORD LIKE THIS. THIS LEADS ME TO THE CONCLUSION THAT I WILL NOT BE GOING BACK TO FORD FOR OUR NEXT VEHICLE. A DOOR LOCKING MECHANISM FAILING? HOW DID THIS EVEN GET A 1 STAR RATING?

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