NHTSA Complaint #10731170 — 2007 NISSAN VERSA

MY TRANSMISSION WAS UNABLE TO UPSHIFT TO HIGHWAY SPEEDS. THE CLOSEST NISSAN DEALER VERIFIED MY CVT TRANSMISSION HAD ADEQUATE FLUID. I LIMBERED THE CAR HOME. UPON SEARCHING THE INTERNET I READ NUMEROUS POSTS OF MULTIPLE OWNERS WITH SIMILAR PROBLEMS WITH NISSAN'S 2007-2010 MODEL YEAR CVT TRANSMISSIONS. NISSAN, ADMITTED TO THEIR FLAWED CVT TRANSMISSION BY EXTENDING THE WARRANTY TO 10 YEARS/120 K MILES. I FILED A WARRANTY CLAIM WITH NISSAN AS I WAS JUST SLIGHTLY OVER THE MILEAGE WARRANTY BUT WELL WITHIN THE TIME FRAME PART OF THE WARRANTY. NISSAN'S EXTENDED WARRANTY DOCUMENT CLAIMS THEY WILL ASSIST VEHICLE OWNERS WITH TRANSMISSION RELATED EXPENSES FOR THOSE TRANSMISSIONS THAT FAIL BEYOND THE EXTENDED WARRANTY. MARISSA (615-725-7447) FROM NISSAN CONTACTED ME THIS MORNING STATING THAT NISSAN WILL NOT HELP COVER ANY OF MY EXPENSES I HAVE HAD SEVERAL NISSAN SERVICE DEPARTMENTS ADMIT TO ME THE EXCESSIVE PROBLEMS THEY HAVE SEEN WITH THIS VINTAGE CVT TRANSMISSION COMPARED TO OTHER TRANSMISSIONS AND THE LARGE AMOUNTS OF THIS TYPE TRANSMISSION THEY HAVE HAD TO REPLACE. NISSAN SHOULD BE HELD ACCOUNTABLE FOR THEIR INFERIOR DESIGN AND PRODUCTION OF THIS CVT TRANSMISSION. AT A MINIMUM THEY SHOULD BE ASSISTING IN MY HUGE EXPENSE (OVER $ 3000) THAT I AM EXPERIENCING RIGHT NOW. THEY CLAIM TO COMMIT TO THIS IN WRITING WITHIN THE EXTENDED WARRANTY VERBIAGE, BUT IN MY ATTEMPT FOR ASSISTANCE I HAVE BEEN FLATLY DENIED. I AM A VERY UNSATISFIED NISSAN CUSTOMER, FORTUNATELY FOR THEM THERE WAS NO PERSONAL INJURY TO ME OR OTHER DRIVERS WHEN I WAS UNABLE TO MAINTAIN A SAFE DRIVING SPEED ON MY WAY HOME. I ASK FOR YOUR ASSISTANCE ON THIS MATTER FOR I AM CONFIDENT THAT THERE ARE AN EXCESSIVELY HIGH AMOUNT OF NISSAN CVT TRANSMISSION FAILURES WITHIN THE 2007-2010 MODEL YEAR, WELL BEYOND THE INDUSTRY NORM. THEY SHOULD HELP PAY FOR PART OF MY EXPENSES AS THEY COMMIT TO WITHIN THE EXTENDED WARRANTY.