NHTSA Complaint #10730257 — 2003 CHEVROLET MALIBU CLASSIC

FIRST TIME INCIDENT OCCURRED WAS 6/18/15, TWICE ON 6/23/2015 AND ONCE ON 6/24/15. THEFT SYSTEM CAUSED CAR NOT TO START; PERFORMED TROUBLE SHOOTING METHOD ACCORDING TO OWNER'S MANUAL (LEAVING KEY IN IGNITION ON POSITION WAIT 10 MINUTES FOR THE THEFT SYSTEM TO STOP BLINKING, TURN KEY IN IGNITION TO OFF THEN RESTART) WHICH DOESN'T INDICATE FURTHER ACTION TO TAKE IF PROBLEM PERSISTS. TOOK IT TO RYAN CHEVROLET DEALER IN MONROE, LA ON 6/24/15 WHERE SERVICE ADVISOR TRAVIS STUART SAID 125.00 DIAGNOSTIC CHARGE HAS TO BE PAID TO FIND OUT THE PROBLEM WHICH I'VE ALREADY INDICATED WHAT IT WAS AND WAS UNABLE TO FIX THE ISSUE WHICH IS AN URGENT SAFETY CONCERN BECAUSE ACCORDING TO HIM THE DEALERSHIP WAS BEHIND AND BACKUP IN REPAIRS. HE SCHEDULED FOR ME TO COME IN FOR 6/26/15 AT 8AM WHICH TRAVIS STATED WAS THE EARLIEST APPOINTMENT AVAILABILITY HE HAD. SPOKE TO CHEVROLET.COM LIVE CHAT CUSTOMER CARE REPRESENTATIVE ALEXANDRIA ON 6/24/15 SHORTLY AFTER 9PM AND STATED TO HER THE PROBLEM ALONG WITH WHAT THE DEALERSHIP TOLD ME. ALEXANDRIA TOLD ME THAT THERE WERE NO RECALLS FOR THIS TYPE OF ISSUE REGARDING 2003 CHEVY MALIBU, OWNER'S MANUAL IS JUST A STEPPING STONE AS A GUIDELINE, VEHICLE IS OVER 10 YRS OLD SO IT IS NO LONGER UNDER WARRANTY AND REPAIRS HAVE TO MADE AT MY OWN EXPENSE WITH NO TYPE OF REIMBURSEMENT TO THE CUSTOMER. I WAS NOT AWARE THIS VEHICLE WAS A RECALL UNTIL I WENT TO THE DMV TO GET IT REGISTERED IS WHERE I WAS INFORMED REGARDING THIS PARTICULAR MAKE/MODEL OF THIS VEHICLE. I SHOULDN'T HAVE TO PAY FOR SOMETHING THAT IS AN MANUFACTURER DEFECT GM IS KNOWINGLY AWARE OF INDICATED IN THEIR OWNER'S MANUAL NOR I SHOULD BE HELD ACCOUNTABLE FOR SOMETHING THROUGH NO FAULT OF MY OWN. I AM FEARFUL OF DRIVING THIS VEHICLE TO WORK OR SCHOOL PUTTING MY LIFE AT RISK EVERYDAY.