NHTSA Complaint #11154914 — 2003 CHEVROLET MALIBU CLASSIC

TL* THE CONTACT OWNS A 2003 CHEVROLET MALIBU CLASSIC. THE CONTACT STATED THAT THERE WAS NO FAILURE WITH THE TWO VEHICLE KEYS UNTIL THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM) BY AUTONATION CHEVROLET LAUREL (500 WASHINGTON BLVD, SUITE A, LAUREL, MD 20707, 301-725-2700). THE DEALER WAS INFORMED NUMEROUS TIMES THAT THE REPLACEMENT KEYS FROM THE RECALL FAILED TO REMEDY THE DEFECT. THE VEHICLE FAILED TO START AND WAS UNABLE TO BE RESTARTED NUMEROUS TIMES. FOR OVER FOUR YEARS, THE CONTACT STATED THAT THE ORIGINAL OEM KEYS FUNCTIONED PROPERLY. IN ADDITION, THE ANTI-THEFT FUNCTION FAILED TO OPERATE PROPERLY. THE CONTACT REFERENCED THE OWNER'S MANUAL TO REPROGRAM THE FUNCTION AND TURNED THE VEHICLE ON AND OFF. THE CONTACT STATED THAT THE ANTI-THEFT FEATURE DID NOT WORK FOR THIS YEAR, MAKE, AND MODEL VEHICLE, THE ANTI-THEFT WARNING INDICATOR ILLUMINATED, AND THE VEHICLE WOULD NOT START WHEN THE KEY WAS INSERTED IN THE IGNITION. THE DEALER KEPT THE TWO OEM KEYS AND STATED THAT THE PLASTIC INSERT PIECE THAT WAS TO BE PROVIDED AS A KEY INSERT FAILED AS A REMEDY FOR THE RECALL. THE TWO KEYS DID NOT WORK FOR THE CONTACT'S MODEL VEHICLE. THE DEALER REPORTED TO THE MANUFACTURER THAT THE PLASTIC COVER AND THE KEY MODIFICATION FAILED TO FUNCTION MANUALLY AND ELECTRONICALLY. THE VEHICLE HAD TO BE TOWED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.