NHTSA Complaint #10730142 — 2008 TOYOTA AVALON

TOYOTA SENT OUT A WARRANTY ENHANCEMENT NOTICE ABOUT JUNE 2012 THAT IF YOU HAD PROBLEMS WITH HIGH BEAM HEADLIGHTS ON MY MODEL VEHICLE TO TAKE THE CAR TO A DEALER. CAR HAD TO BE LESS THAN 5 YEARS OLD A UNDER 72,000 MILES. I ASK ABOUT MY CAR AND THEY SAID MY MILEAGE WAS TO HIGH. WITHIN A MONTH I FOUND OUT WHAT THE PROBLEM WAS. THE HIGH BEAM BULBS WOULD EXPLODE AS MINE DID. I WENT BACK TO TOYOTA TO ASK FOR A WAVER FOR THE REPAIR TO BE DONE. THEY AGAIN SAID NO. BUT WOULD BE HAPPY TO REPAIR IT FOR $2284.66. THE COST OF NEW HEADLIGHT ASSEMBLIES. IT SEEMS THAT THE ORIGINAL BULB WAS NO LONGER MADE AND THERE WAS NO DIRECT REPLACEMENT FOR IT. SOLUTION WAS THE $2284.66 REPAIR. I BELIEVE THIS IS A SAFETY ISSUE AND SHOULD BE COVERED NO MATTER THE AGE OR MILES OF A VEHICLE. THERE WAS NO MENTION IN THE NOTICE OF BULBS EXPLODING OR THAT THE ENTIRE ASSEMBLY WOULD NEED TO BE REPLACED. VERY MISLEADING ON THE PART OF TOYOTA.