NHTSA Complaint #10726989 — 2005 CHRYSLER CROSSFIRE CONVERTIBLE

ATTENTION: JOHN ABBOTT I AM THE ORIGINAL OWNER OF THIS CAR. THERE IS AN EXTENDED WARRANTY UNDER A TSB ISSUED BY CHRYSLER CALLED X31. FROM WHAT I UNDERSTAND, X31 SAYS THAT 2005 CROSSFIRE CONVERTIBLES THAT ARE UNDER 10 YEARS OLD AND UNDER 100,000 AND DELIVERED IN ANY OF 9 STATES ARE COVERED BY X31. MY CAR WAS BOUGHT IN DALLAS (ONE OF THE 9 INCLUDED STATES) IN JULY 2005 (UNDER 10 YEARS OLD) AND HAS UNDER 31,000 MILES. THE CAR HAS ALWAYS BEEN GARAGE KEPT. WHEN WE PURCHASED THE CAR THE DEALERSHIP LOOKED NATIONWIDE FOR THE CAR WITH EXACTLY WHAT WE WANTED AND FOUND ONE IN WISCONSIN. THE DEALER IN DALLAS, BOUGHT AND SHIPPED THE CAR TO PRESTON CHRYSLER, WHERE I PURCHASED IT. CHRYSLER SAYS THE CAR WAS DELIVERED TO WISCONSIN AND THEREFORE IS NOT UNDER WARRANTY. EVEN IF THE CAR WAS ORIGINALLY DELIVERED TO A DEALER IN WISCONSIN, IT WAS PURCHASED, NEW, IN TEXAS. I UNDERSTAND CHRYSLER NOT HAVING THIS CAR ON THEIR RECALL LIST, BUT I DON'T BELIEVE IT SHOULD TAKE THAT MUCH EFFORT FOR THEM TO REALIZED THAT THE CAR WAS PURCHASED NEW IN TEXAS AND INCLUDE THIS VIN IN THE WARRANTY. CHRYSLER HAS AGREED TO OPEN A CASE AND I TOOK IT TO A DEALERSHIP TODAY. I AM DETERMINED TO GET THIS RESOLVED IN MY FAVOR. CHRYSLER HAS NOT SAID THEY WOULDN'T FIX IT, BUT IS TALKING ABOUT DEDUCTIBLES OR OUTRIGHT COST TO ME. THOUSANDS OF THESE TOPS HAVE FAILED AND HUNDREDS WERE FIXED FOR FREE. I BELIEVE MY CAR FITS INTO BOTH CATEGORIES...UPDATED 08/26/15 *BF THE CONSUMER STATED THE VEHICLE WAS REPAIRED AT THE MANUFACTURER'S EXPENSE. UPDATED 12/4/2015 *JS