NHTSA Complaint #10726907 — 2012 DODGE DURANGO

THE FUEL RELAY WAS RECALLED ON MY CAR (NHTSA # 15V-115); I WAS TRYING TO DRIVE AND THE CAR WOULD NOT FUNCTION. I TOOK IT TO A DODGE MECHANIC WHO STATED THAT THE PROBLEM WAS THE INTERNAL FUEL RELAY PUMP THAT FAILED. THIS IS PART OF THE TIPM. THE PART THAT FAILED WAS PART OF THE RECALL. PRESTIGE DODGE STATED THAT THEY WOULD NOT FIX THE PART, AS THE SPECIFIC RECALLED PART (PART OF THE TIPM) FAILED BUT THERE IS NO REPLACEMENT. I CALLED DODGE CUSTOMER CARE (CASE NUMBER 27223921) AND WAS INFORMED THAT I COULD EITHER PAY FOR FULL REPAIR (AS THEY WOULD NOT COVER THE TIPM REPLACEMENT) OR "DRIVE WITH A FAULTY PART"--THOSE LAST WERE THE DODGE REP "KATELYN'S" EXACT WORDS. I WOULD NOT NEED THE NEW TIPM UNLESS THE FUEL PUMP (WHICH WAS RECALLED) FAILED--I WAS WILLING TO TAKE ONLY THE INTERNAL FUEL PUMP, BUT DODGE REFUSES TO PROVIDE THIS PART. AT THIS POINT, DODGE AND PRESTIGE DODGE IS REQUESTING THAT I PAY OUT OF POCKET FOR A PART FAILURE CAUSED, AND ACKNOWLEDGED, BUT DODGE. I AM REQUESTING ASSISTANCE TO MAKE DODGE UPHOLD THEIR PART OF THE NHTSA RECALL AND FIX MY CAR. THERE IS A FIX (REPLACE THE TIPM), BUT THEY FEEL THEY SHOULDN'T PAY FOR IT. THE PART HAS ALREADY FAILED, AND THEY NEED TO RESOLVE THE ISSUE.